General
Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you. However, please note that we are not responsible for any use of your personal data in respect of third party websites that may be accessed via this site. You will therefore need to review the privacy policy of any third party websites that you use.
Collection of Personal Information
When you use this site you may be asked for personally identifiable information such as your name, email address, company name (where relevant), telephone number etc. By giving us such information you consent to our using it in the manner described in this policy.
Use of Personal Information
We may use your personal information to process your service requests, provide access to privileged areas of the website, personalise your visit to our site and to enable us to review, develop and improve the products, services, and special offers we provide online. We may occasionally carry out market research and send you details of services and offers that we think will be of interest to you.
Disclosure of Personal Information
We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or acceptable use policy we may disclose your information to a relevant authority. Any disclosure of personal information will be strictly controlled and made fully in accordance with current UK legislation, in particular the UK Data Protection Act
Payments
We accept payments directly into bank accounts. When processing payments, some of your data will be passed to bank, including information required to process or support the payment, such as the purchase total and billing information.
Security
All account information is password protected. Where appropriate we use industry standard SSL-encryption to protect data transmission. All security on our websites is treated seriously and reviewed by our security & abuse team on a regular basis. We also undertake security steps, including extensive use of SSL technology, on our back end systems that store customer account information.
Comments
 When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
 If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Sharing of Information
We do not sell, rent or trade personal information.
Where necessary, information may be shared with:
- Logistics and freight providers
- Manufacturing partners
- Payment service providers
- Professional advisers
- Government authorities where required by law
Any information shared is limited to what is necessary for the provision of our services or compliance with legal obligations.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.
Our website uses industry-standard security measures, including SSL encryption where applicable, to protect data transmitted through our website.
Access to personal information is restricted to authorised personnel and trusted service providers who require access to perform their duties.
Data Storage and Processing
Personal information may be stored and processed within the defined territory, or through secure cloud-based service providers used in the normal operation of our business.
We are committed to protecting your personal information and processing data in accordance with applicable privacy and data protection laws, including relevant United Arab Emirates data protection requirements and, where applicable, the UK General Data Protection Regulation (UK GDPR).
Policy Changes
Changes in this policy will be posted on our website whenever necessary. You are advised to check our website regularly to view our most recent privacy policy.