Shipping Policy

  • Delivery Timelines: Standard delivery typically takes 3 to 5 business days (or 5–7 days for standard freight), while express shipping options may arrive in 2 to 4 business days depending on location and product availability. Delivery times may vary based on location and product availability. Please note that we do not ship on weekends or public holidays. 
  • Shipping Charges: Shipping costs are calculated based on the weight and dimensions of the products and the delivery location. The total shipping charge will be displayed at checkout before you confirm your order. 
  • Payment Methods: Many local wood and furniture brands support Cash on Delivery (COD), though some policies specify that parcels cannot be opened prior to making payment. 
  • Order Tracking: Once your order has been dispatched, you will receive a tracking number via email. You can track the status of your shipment using this number on our website or the courier’s website.
  • Shipping Locations: We currently ship to addresses within Pakistan. For international shipping inquiries, please contact us directly.
  • Processing Time: Orders are typically processed within 2-3 business days. You will receive an email confirmation with tracking information once your order has been dispatched.
  • Delivery Issues: If you experience any issues with your delivery, such as delays or missing items, please contact us at info@woodvibe.com.pk Cell Phone 0300-4324493 as soon as possible. We will work with the courier to resolve any issues promptly.

Return & Refund Policy

  • Return Windows: Common return windows range from 7 to 12 days after delivery, depending on the specific retailer (such as 7 days and up to 12 days for brands). We can’t offer you a full refund or exchange.
  • Eligible Condition: Returned items must be unused, undamaged, in their original condition that you received it, and packed in their original packaging with proof of purchase.
  • Non-Returnable Items: Custom-made, made-to-order, assembled, or altered furniture pieces are generally not eligible for return or refund unless they arrive damaged or defective.
  • Damaged or Defective Goods: Claims for transit damage or manufacturing defects must usually be reported within 48 hours of delivery with supporting photographs. Many brands offer free return shipping, replacements, or dedicated repair teams for damaged items, though some luxury furniture makers treat transit damage differently depending on their logistics terms.
  • Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • Additional non-returnable items:
    • Gift cards
    • Downloadable software products
    • Some health and personal care items
  •  

Note:

To complete your return, we require a receipt or proof of purchase and Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@woodvibe.com.pk and send your item to: Jalal Park Kot Khawaja Saeed.

Shipping Returns

To return your product, you should mail your product to: Jalal Park Kot Khawaja Saeed..

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at customersupport@woodvibe.com.pk for questions related to refunds and returns.

Thank you for shopping with The-WOOD Vibe. We appreciate your business and are here to ensure your satisfaction with every order.